Faq
HOW DO OUR NEW DROPS WORK?
WE USUALLY ANNOUNCE OUR UPCOMING DESIGNS AND COLLECTIONS ON OUR OFFICIAL INSTAGRAM ACCOUNT - @ MONAPS OFFICIAL WE RECOMMEND FOLLOWING US ON INSTAGRAM TO STAY UPDATED WITH OUR LATEST RELEASES AND DROPS. ONCE THE DESIGNS ARE ANNOUNCED, THEY ARE AVAILABLE TO PURCHASE ON OUR WEBSITE.
WHAT IS A PRE-ORDER?
A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS AVAILABLE TO PURCHASE BUT WILL BE SHIPPED OUT BASED ON THE MENTIONED DATE. PLEASE MAKE SURE TO READ THE PRODUCT DESCRIPTION ON ORDERS THAT ARE OF PRE-ORDER STATUS.
WHERE DO WE DELIVER?
WE SHIP AND DELIVER ALL OUR ORDERS IN PAKISTAN AND INTERNATIONALLY IN ALL 192 COUNTRIES.
WHEN CAN I EXPECT MY DELIVERY?
WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, UNTIL SPECIFIED WITH A DATE OF SHIPPING (IN CASE OF PRE-ORDERS). PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE. KINDLY ALLOW US 2-5 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED. INTERNATIONAL ORDERS TAKE 5-10 WORKING DAYS TO GET DELIVERED.
HOW CAN I TRACK MY ORDER?
YOU WILL RECEIVE AN EMAIL FROM US WITH YOUR TRACKING INFORMATION AND ESTIMATED DELIVERY DATE WHICH IS PROVIDED BY OUR SHIPPING AGGREGATION SERVICE. FOR INTERNATIONAL ORDERS, WE USE A LOCAL COURIER SERVICE PROVIDER AND WILL CONTACT YOU PERSONALLY ON THE TRACKING NUMBER FOR THE SAME. ADDITIONALLY, AN ORDER CONFIRMATION MESSAGE IS SHARED WITH YOU ON YOUR REGISTERED WHATSAPP NUMBER.
WHY IS MY ORDER NOT DELIVERED AFTER THE MENTIONED DATE?
DUE TO LOGISTIC ISSUES OUT OF OUR CONTROL, THERE MIGHT BE AN OCCURRENCE OF DELAYED DELIVERY ON THE EXPECTED DATE. FEEL FREE TO CONTACT US AND WE WILL SOLVE THIS AT THE EARLIEST.
HOW DO I CONFIRM MY ORDER STATUS?
YOUR ORDER WILL BEEN CONFIRMED WITH A 5 DIGIT ORDER NUMBER (EG: #55555). WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, AND YOU SHOULD HAVE RECEIVED AN EMAIL FROM US WITH YOUR TRACKING INFORMATION AND ESTIMATED DELIVERY DATE. PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE.
I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
KINDLY DROP IN AN EMAIL OR DM TO MONAPS OFFICIAL WITH THE ORDER NUMBER AS WELL AS PICTURES OF PROOF ON THE DEFECTS. ONCE CONFIRMED, OUR TEAM WILL SHOOT AN EMAIL BACK TO YOU MENTIONING THAT YOUR PRODUCT WILL BE RECALLED TO THE WAREHOUSE AND WILL SHIP A FRESH PIECE BACK TO YOU.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
FOR CUSTOM ORDERS, KINDLY DROP US AN EMAIL OR DM US ON MONAPSOFFICIAL@GMAIL.COM THE TEAM WILL REACH OUT TO YOU SHORTLY.
MY TRANSACTION HAS FAILED. WHAT DO I DO?
IF YOU HAVE RECEIVED AN ORDER CONFIRMATION EMAIL AND A FOLLOW-UP EMAIL MENTIONING THAT YOUR TRANSACTION HAS FAILED, DO NOT WORRY. YOUR ORDER WILL BE SHIPPED AS THIS WOULD BE A GLITCH WITH OUR PAYMENTS AGGREGATOR. ONCE AN ORDER NUMBER HAS BEEN GENERATED, YOUR ORDER WILL BE SHIPPED AND DELIVERED AS PER OUR POLICY.