Refund policy

EXCHANGE POLICY
We will gladly accept any unworn, unwashed merchandise with original tags within 7 days of purchase for exchange only.

Please return the goods with a copy of the invoice and clearly mention the reason for the exchange.

Customers are required to send the merchandise via a traceable delivery method (courier or registered post) at their own expense to our address.

Delivery charges are non-refundable.

Exchange requests will be processed within 7 days after receiving the returned products.

All returns should be sent to our consumer return department.


Exchange requests will be processed within 7 days after receiving the return products.
All returns should be sent to our consumer return department
For further queries about exchanges and returns, please contact us at Monapsofficial@gmail.com


FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM
If you wish to  exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

if you wish to exchange any product of your order, please complete this form and include it with your return shipment.

2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our Address
IMPORTANT : Pickup service is available for Lahore customer Only. Lahore customers have to follow till Step 2 and call us for a pickup. We charge Rs.100 For this Pick Up Service.



1. Eligibility for Exchange

  • Items must be unworn, unwashed, and in their original packaging.

  • Requests for exchange must be made within 7 days of delivery.

2. How to Request an Exchange
To initiate an exchange, contact us at Monapsofficial@gmail.com with your order details and reason for exchange. Our team will guide you through the process and provide the return address.

3. Exchange Process
Upon receiving the returned item, we will inspect it for compliance with our exchange policy. If approved, we will ship the replacement item within 7 business days.

4. Shipping Costs for Exchange
The customer is responsible for shipping costs associated with returning items for exchange. However, if the exchange is due to a defect or error on our part, we will cover the return shipping fees.

5. Contact Us
If you have any questions or concerns regarding your exchange, feel free to reach out at Monapsofficial@gmail.com or +92 3244444842.