Return & Exchange Policy

Return policy

Iteams purchased on sale or discount code are not eligible for return, exchange or refund.  

Return\exhnage duration and eligibilty

Our return exhange window is 7 days. To be eligible for the 7-day return and exchange criteria, YOU MUST send out the package back to us within this timeframe , this time begins from the MOMENT your order has been DELIVERED to you. For instance, if you contact us on day 10 but send out the return package on day 10 YOU WILL NOT BE ELIGIBLE FOR THE RETURN/EXCHANGE. If a chargeback is issued for such cases, we will present our shipping and return policy to your bank, highlighting that you were informed of this policy.  

Return & Exchange Conditions    

• For returns and exchanges, items must be shipped back in the original packaging with the tags intact and without any harm or damage to the clothing.    
• Your return or exchange will only be processed once these items have been received and inspected by our team.

How to Initiate a Return or Exchange

• Start your return or exchange process by contacting us via our contact page our guided team will guide you through the necessary steps.  

Refund Policy

Upon successful receipt and inspection of a returned item, your refund will be processed. The amount will be credited back to the original payment method. Please note that it might take a few business days for the refund to reflect in your account due to varying processing times of payment providers.

Exchange Policy

If you're looking to exchange an item, please get in touch within the 7-day window. After we receive and review the product you wish to exchange, we'll send out the replacement item.

CATERING TO THE HYGIENE STANDARDS FOR OUR PRODUCTS; ALL THE EXCHANGES RECEIVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WOULD BE FURTHER APPROVED/DECLINED FOR EXCHANGE. WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF; 

• THE PRODUCTS ARE RETURNED AFTER USE.
• THE PRODUCTS ARE DAMAGED.
• THE PRODUCTS DO NOT HAVE ALL THE TAGS.